- Type of company
- Debt collection agency that collects for the debt owner
- Do they buy debts?
- No, according to Resolvecall
- Regulation
- Regulated by the FCA
- Location
- Paisley, Scotland
On this page
Who are Resolvecall?
Resolvecall Limited is a debt collection agency based in Paisley, Scotland. It describes itself as a credit management company regulated by the Financial Conduct Authority. It works on behalf of the organisations that own the debt, such as lenders, retailers and mail order companies, and says it does not buy debts itself.
That means the money is owed to the original creditor or another debt owner, not to Resolvecall. Its letters should name the creditor and say what the account is for. If they do not, ask.
Are Resolvecall legitimate?
Resolvecall says it is regulated by the FCA, and the Financial Ombudsman Service has issued decisions about complaints against it, which shows it is treated as a regulated firm. You can check the firm on the FCA register.
Scammers copy real collectors, so do not use links or numbers from an unexpected message. Contact Resolvecall using the address and phone number on its official website, or the one printed on a letter you trust.
Why are they contacting me?
Resolvecall contacts you because the debt owner has asked it to get in touch about an account it believes is unpaid. Because it is collecting for someone else, you can ask it to confirm who the creditor is and to pass the query back to them if you dispute the debt.
It may write, phone, text and email, and has also sent field agents to visit people at home. A field agent is not a bailiff. They have no right to enter your home or take your belongings, and you do not have to speak to them.
Worried about what to do?
A free adviser can check the debt, look at your whole budget and deal with Resolvecall for you. Get free debt advice.
What can Resolvecall do?
Resolvecall is a debt collection firm, and a debt collector has no special legal powers of its own. It can write, phone, text and email you, and may offer a payment plan, but it must not mislead you, harass you or threaten action it cannot take.
- Court action: if you do not engage and the debt is genuine, the creditor or collector can start a county court claim. Never ignore court papers: a judgment can follow, which harms your credit record and lets the creditor enforce it.
- Bailiffs: for most ordinary debts, bailiffs can only be instructed after a court judgment. You do not have to let anyone in.
- Prison: you cannot be sent to prison for owing money to a debt collector.
Before you pay anything
- Ask for a letter showing the original creditor, the account number, the amount and how the balance is made up.
- Do not confirm personal details or read out card numbers on an unexpected call. Ring back using the number on a letter or the official website.
- Check your credit reports to see whether the account appears.
- Be careful with old debts. In England and Wales a debt can become unenforceable in court after six years (five in Scotland), but paying or admitting it can restart the clock. Get advice first.
The customer portal
Resolvecall runs an online customer portal where you can see your account history, set up a payment, fill in an income and expenditure form and request a callback. It says it will also speak to a debt charity or adviser if you authorise them to act for you. Type the address in yourself rather than clicking a link in a message, and never give out your details unless you are sure you are on the real site.
How to deal with Resolvecall
- Open every letter and keep copies. Ignoring contact tends to make things worse.
- Check the debt is yours and the amount is right.
- If it is yours and you can afford regular payments, work out a budget first, then offer an amount you can keep to and get the agreement in writing.
- If you cannot afford to pay, do not agree to a plan you cannot keep. Get free advice first.
Free advice is available from MoneyHelper, StepChange, National Debtline and Citizens Advice.
If you cannot afford to pay
- A debt management plan for steady income.
- An IVA for larger debts.
- A debt relief order or bankruptcy where income and assets are low or debts cannot be repaid.
- Breathing Space gives 60 days of protection while you get advice.
How to complain about Resolvecall
Start by complaining to Resolvecall in writing and keep copies. If you are not satisfied with its final response, or it has not resolved your complaint within eight weeks, you can take it to the Financial Ombudsman Service, which is free. If you think the debt is not yours or the creditor has made a mistake, also contact the creditor named on the letter.
Resolvecall contact details
Resolvecall LimitedPost: 1 Smithhill Street, Paisley, PA1 1EB
Phone: 0141 212 8500
Customer portal: myresolvecall.co.uk
Check Resolvecall’s website for current opening times and numbers before you call or write.
We are not associated with Resolvecall. This information is provided to help people contact their creditors. Contact details change, so check the company’s website before you write or call. Last reviewed 11 November 2026.
Frequently asked questions
Does Resolvecall buy debts?
Resolvecall says it does not. It collects on behalf of the organisation that owns the account, and that organisation decides whether to stop or pause collection.
Is Resolvecall a bailiff?
No. It is a debt collection agency. It has no bailiff powers, and any field agent who visits cannot force entry or take goods.
Can I ask Resolvecall to contact me only in writing?
Yes. You can ask, and a regulated firm should take that into account, although it may still write to you.
What if I do not recognise the debt?
Say so in writing and ask for the creditor’s name, the account number and how the balance is made up. Do not agree to anything until you are sure the debt is yours.